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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michelle B

August 19, 2025

5  out of  5
rating by Michelle B
"“I can’t say enough good things about this team. They are friendly, patient, and extremely helpful throughout all my trades and all my questions. They work hard to get me the best prices while also taking the time to make sure I feel comfortable and well taken care of. I’m truly grateful for all their help.” I love that I can text Amy anytime and she gets things done quick for me !!"
We responded:
"Thank you so much for your kind words and for sharing your experience with us. It's wonderful to hear that our team has been able to assist you effectively and make you feel comfortable and well taken care of. We're delighted that Amy has been able to provide you with quick and efficient service. Your feedback is greatly appreciated and motivates us to continue delivering the best service possible."
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William Ballard

August 12, 2025

5  out of  5
rating by William Ballard
"Great place, Amy always takes care of me"
We responded:
"Thank you, William, for sharing your positive experience with us. It's wonderful to hear that Amy has been taking great care of you. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Chris Orrick

August 7, 2025

5  out of  5
rating by Chris Orrick
"Great staff! Easy to work with !"
We responded:
"Thank you, Chris, for your wonderful feedback! We're delighted to hear that you found our staff easy to work with. Providing excellent service is our top priority, and your positive experience means a lot to us. If there's anything else we can assist you with, feel free to reach out."
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Amanda Abrassou

August 6, 2025

5  out of  5
rating by Amanda Abrassou
"I love using State Farm. Their texting system is amazing and the easiest to use. Their staff is so friendly and even go out of their way to make your experience worthwhile. They truly have your best interest in mind."
We responded:
"Thank you, Amanda, for sharing your positive experience with us. It's wonderful to hear that you find our texting system easy to use and that our team has been friendly and helpful. We're committed to ensuring our customers feel valued and supported, and your feedback is greatly appreciated."
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Logan Sumpter

August 5, 2025

5  out of  5
rating by Logan Sumpter
"Been with this office going on 8 years! Im so happy with their service that when I moved to Chattanooga(160 miles away) that I continued doing business with this office in particular because they are always on top of any policy changes or issues that I have! Highly recommend!!!"
We responded:
"Thank you, Logan, for your kind words and for being a loyal customer for nearly eight years. It's wonderful to hear that our service has made such a positive impact, even after your move to Chattanooga. We truly appreciate your recommendation and are committed to continuing to provide you with the best service possible. If there's anything you need, we're here to help."
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Charles Ervin

July 23, 2025

5  out of  5
rating by Charles Ervin
"Sarah and staff are top notch. Always there to answer questions. Always get a phone call from her to advise about changes within the business which might have an effect on our policies. Thank you"
We responded:
"Thank you, Charles, for your wonderful feedback. It's great to hear that you appreciate the communication and support from the team. Keeping you informed and ensuring your questions are answered is our priority. Your trust in us means a lot, and we're grateful for your kind words."
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Austin White

July 5, 2025

5  out of  5
rating by Austin White
"It's wonderful to share my appreciation for the excellent service received. I must commend Debbie for their skill in locating the ideal insurance quote for my specific requirements. Being a recent customer aswell at my job helping me out was top notch ! I'm particularly impressed by the attentiveness and professionalism demonstrated. The entire process has been remarkably smooth and efficient, leaving me thoroughly satisfied. Overall, I'm truly grateful for the outstanding assistance provided. Highly recommend any individual looking for a insurance qoute !"
We responded:
"Thank you, Austin, for sharing your positive experience with us. It's fantastic to hear that the team was able to assist you in finding the ideal insurance quote specific to your needs. We're delighted that you found the process smooth and efficient, and we're grateful for your recommendation. Your satisfaction is our priority, and we appreciate your kind words about our service."
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K Etter

June 26, 2025

5  out of  5
rating by K Etter
"Been with Sarah for over 12 years. Always responsive and helpful. Her support staff Amy, Whitney and Cassie are wonderful and offer excellent customer service. Highly recommend!!"
We responded:
"Thank you so much for your kind words and for being with us for over 12 years. It's wonderful to hear that you've had such positive experiences with Sarah and the team. Amy, Whitney, and Cassie are truly dedicated to providing excellent customer service, and your recommendation means a lot to us. We're grateful for your trust and support!"
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Josh Graham

June 17, 2025

5  out of  5
rating by Josh Graham
"I've spoken with Sarah and Amy and a few of the other staff and everyone has always been very helpful and is very knowledgeable of the business. Any questions I've ever had that needed a professional answer has been received met with professional courtesy and assistance with our home and auto coverage, We plan to stay with them. Give them a call you can get great coverage and helpful people and their just a phone call away! They are also located at 6850 W Andrew Johnson Hwy Ste 2, Talbott, TN 37877."
We responded:
"Thank you, Josh, for sharing your positive experience with our team. We're delighted to hear that the team has been able to assist you with your home and auto coverage needs. Your kind words about our professionalism and helpfulness mean a lot to us. We're grateful for your trust and look forward to continuing to serve you. "
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Rey Lezcano

May 23, 2025

5  out of  5
rating by Rey Lezcano
"My experience whit the team Sarah Coughlin is so beautiful they are so friendly beautiful people I feel in family,thanks and excellent job. Rey lezcano"
We responded:
"Thank you, Rey, for sharing your wonderful experience with our team. We're delighted to hear that you felt like family and appreciated the friendly service. Your kind words mean a lot to us and motivate us to continue providing excellent service."
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Rebecca Sims

May 21, 2025

5  out of  5
rating by Rebecca Sims
"Sarah Coughlin State Farm office… is by far the best insurance people I have ever been with! They have ALWAYS worked with me to meet my every need for insurance! I would ask them for their opinion and they have always been honest! I definitely recommend them!"
We responded:
"Thank you so much, Rebecca, for sharing your wonderful experience with our office. It's fantastic to hear that our team has been able to meet your insurance needs and provide honest advice. Your recommendation means a lot to us, and we're grateful for your trust and support. If there's anything else we can assist you with, please feel free to reach out."
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Nathaniel Zapp

May 20, 2025

5  out of  5
rating by Nathaniel Zapp
"I have been with Sarah Coughlin's office for many years now! The staff have always been very kind, extremely informative, respectfully thorough with all of the minor details and very dedicated to customer service and satisfaction! I have and likey always will highly recommend them to everyone! It's always a great day at Sarah Coughlin's State Farm Insurance!!"
We responded:
"Thank you, Nathaniel, for sharing your experience with Sarah Coughlin's office. It's wonderful to hear that our team's dedication to kindness, thoroughness, and customer service has made a positive impact over the years. Your high recommendation means a lot to us, and we're grateful for your continued trust and support."
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Karen Whittaker

May 12, 2025

5  out of  5
rating by Karen Whittaker
"Always helpful!"
We responded:
"Thank you for the great feedback. "
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Mae Rock

April 17, 2025

5  out of  5
rating by Mae Rock
"Absolutely great"
We responded:
"Thank you, Mae, for your wonderful feedback! It's fantastic to hear that you had a great experience with our home insurance services. Your satisfaction is our top priority, and we're delighted to know we met your expectations. If you ever have any questions or need further assistance, feel free to reach out."
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Dennis Zazueta

April 4, 2025

5  out of  5
rating by Dennis Zazueta
"Sarah always looks out for her clients best interest. The office is extremely informative and expedient on providing nesseccary Answers. 100% recommendation for her service."
We responded:
"Thank you, Dennis, for sharing your positive experience. It's wonderful to hear that you feel well-supported and informed by our team. Your recommendation means a lot to us, and we're glad to know that our efforts to prioritize our customers best interests are appreciated."
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Mary Stanton

April 4, 2025

5  out of  5
rating by Mary Stanton
"Sarah Coughlin State Farm insurance agency is fantastic!!! The staff and Sarah are always there to help and make sure your coverage is up to date and reasonably priced!!! I’m so glad I have them as my agent!!!"
We responded:
"Thank you, Mary, for sharing your wonderful experience with our agency! It's great to hear that you feel supported by our team and that you're satisfied with your coverage. We truly appreciate having you as a valued customer and are always here to assist with any of your insurance needs."
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Vanessa Dabbs

March 20, 2025

5  out of  5
rating by Vanessa Dabbs
"We’ve been w/ Sarah Coughlin and associates (State Farm) Agency for more than 10 yrs. When my son and myself decided to purchase a home we also again went w/ them as well..No matter what questions or problems we’ve come up against someone has been able to put an answer to our questions..I highly recommend them because they haven’t failed us yet.."
We responded:
"Thank you, Vanessa, for sharing your experience and for being a loyal customer for over a decade. It's wonderful to hear that our team has been able to assist you and your son with your home purchase and any questions you've had along the way. Your recommendation means a lot to us, and we're committed to continuing to provide you with the support and service you expect."
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Lesa Mullins

February 21, 2025

5  out of  5
rating by Lesa Mullins
"Amy at state farms sarah coughlin agency in morristown is the best. She is very nice and very knowledgeable. For all your insurance needs ; contact them. I bet they can help you and help you save money."
We responded:
"Thank you, Lesa, for sharing your positive experience with Amy at our agency. It's wonderful to hear that she was able to assist you with her knowledge and kindness. We appreciate your recommendation and are glad to know we could help with your insurance needs. Your feedback means a lot to us."
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Leigh Fawbush

February 17, 2025

5  out of  5
rating by Leigh Fawbush
"I can’t say enough great things about my insurance agent! They are always incredibly helpful, prompt, and truly go above and beyond to make sure everything is handled quickly and efficiently. Insurance can sometimes feel overwhelming, but they make the process so easy and stress-free. One of the biggest perks of working with them is the ability to text whenever I need something taken care of—especially when life gets busy. As an established client, that level of convenience and personal service means the world to me. Another thing that sets them apart is their consistency. They have the same employees with rare turnover, which makes every interaction so much more comfortable and familiar. It’s reassuring to always talk to someone(Amy) who knows me and my policy instead of having to explain everything to someone new each time. That kind of stability and personal touch is hard to find these days! If you’re looking for an insurance agent who is knowledgeable, reliable, and truly cares about their clients, I highly recommend them!"
We responded:
"Thank you so much for sharing your experience. It's wonderful to hear how our team has been able to make the insurance process easy and stress-free for you. We strive to provide prompt and personalized service, and it's great to know that Amy and the rest of the team have made a positive impact. Your feedback about the convenience of texting and the consistency of our staff is truly appreciated. We're grateful for your recommendation and look forward to continuing to serve you with the same level of care and dedication."
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Lynette Strickland

February 12, 2025

5  out of  5
rating by Lynette Strickland
"We had to file a claim due to hitting a turkey when it attempted to cross the interstate. Luckily, we only had damage to the hood of our vehicle. State Farm was very helpful with filing our claim. The process went smoothly and seamlessly. Anytime we have had a question this team has been supportive, professional, respectful, and helpful. The repairs were completed timely and we were very satisfied with the repairs."
We responded:
"Thank you, Lynette, for sharing your experience. It's great to hear that the claim process was smooth and that our team was able to assist you effectively. We're pleased that the repairs met your expectations and appreciate your kind words about our team's support and professionalism. Your feedback is invaluable to us."
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kelli hardin

February 6, 2025

5  out of  5
rating by kelli hardin
"I’ve been with State Farm for years and have been very pleased. The entire staff is knowledgeable, courteous, quick to respond and always extremely helpful. Amy, with whom I deal the most often, is fantastic and always willing to take all the time I need to answer any questions or concerns that I may have. I highly recommend this team to anyone!"
We responded:
"Thank you so much for your kind words and for being a loyal customer over the years. It's wonderful to hear that you've had such positive experiences with our team. Amy and the rest of the staff strive to provide knowledgeable and courteous service, and your feedback is greatly appreciated. We're delighted to know that you feel well-supported and that you would recommend us to others. Your satisfaction is our top priority, and we look forward to continuing to serve you."
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Brenda Lamb

February 3, 2025

5  out of  5
rating by Brenda Lamb
"State Farm agent Sarah Coughlin, has been the best insurance agent we have ever worked with! She has a wonderful staff that is always extremely friendly and super helpful!! Anytime we have needed to file a claim the process has always been easy with no hassle! They truly are top notch!"
We responded:
"Thank you, Brenda, for sharing your wonderful experience with Sarah Coughlin and her team. It's fantastic to hear that the service has been friendly and helpful, and that filing claims has been a hassle-free process for you. Your feedback is greatly appreciated and motivates us to continue providing top-notch service."
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Melissa C.

January 31, 2025

5  out of  5
rating by Melissa C.
"The girls have been so good to us. Always know us by name when we call and always try to assist anyway possible. Thank you. I highly recommend!!"
We responded:
"Thank you so much for your kind words and recommendation, Melissa. We're delighted to hear that our team has been able to assist you and provide a personal touch. Your feedback means a lot to us, and we're grateful for your trust in our services. If there's anything else we can do for you, please let us know."
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Lorena Navarro

January 31, 2025

4  out of  5
rating by Lorena Navarro
"We're very pleased with the service. I specifically love how attentive and fast response we get from all the girls. We really appreciate your business."
We responded:
"Thank you, Lorena, for sharing your positive experience with us. We're delighted to hear that you appreciate the attentive and quick responses from our team. Your feedback is invaluable, and we're committed to maintaining the high level of service you expect. If there's anything more we can do to enhance your experience, please let us know. Your support means a lot to us."
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Julia Marshall

January 27, 2025

5  out of  5
rating by Julia Marshall
"Whitney Littrell is the most friendly, professional, and knowledgeable agent I’ve encountered. I highly recommend her."
We responded:
"Thank you, Julia, for sharing your wonderful feedback about Whitney Littrell. It's fantastic to hear that she made such a positive impression with her friendliness, professionalism, and expertise. Your recommendation means a lot to us, and we're delighted to have you as a valued customer."